Do not buy motorguide Do not buy motorguide
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Boats and Motors

    Do not buy motorguide
from lance spencer (71.241.30.237)  
5/30/2006 6:04:00 PM

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 I would liek to start off by saying that I used to love motorguide trolling motors and would never think about buying a minn kota, however I now think motorguide going out of business would be the best thing in the world. I have a motorguide digital tour series 82lb trolling motor. I bought the trolling motor new 6 months ago with my new nitro. This trolling motor uses steel cables as a steering system. It also has metal tubes that the steel cables go through to get to the foot pedal. On one of my metal tubes a piece chipped off most likely due to the friction of the cables running on it. This caused a jagged edge which over time broke one of my steering cables. Apparently motorguide does not cover this in there warranty and they said it was from mechanical wear and that there was no defects. Im pretty sure their trolling motors are designed to last more than 6 months. I also know nothing could have hit this metal tube to chip it due to the foot pedal being screwed to the floor on my boat. I asked the people at motorguide if i bought a trolling motor a week ago and this happened if they would cover it and their answer was no. I cannot believe this company. This is ridiculous. I ask all of you that read this to please not buy a motorguide. I care more about how the customer is treated by the company rather than their products


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   I second that! from BassFvr  5/30/2006 7:27:00 PM
 I've had three Motor Guides and one Minn Kota which I currently use. I also have wondered how Motor Guide has stayed in business. They are squeaky irritating pieces of junk in my experiences. My M/K is three years old and runs as perfect as the day I got it in the mail from Fosters. Lance, contact the BBB and file a complaint against them.


   to each his own from Jim (68.13.180.230)  5/30/2006 7:44:00 PM
 I've had Motorguide for 10 years and no problems. I got friends with minn kota and some love them and some hate them. They both have their pros and cons. That is the one piece of equipment that takes the most abuse. Lance, my guess is you are not talking to the right person but anyway good luck. Me, I'll buy nothing but a motorguide


   Brand names from Howard (168.149.128.240)  5/30/2006 8:04:00 PM
 I can't really argue one way or another about the trolling motors, I have had good luck with both. My preference is MinnKota because of a positive experience a long time ago with their tech support. I managed to break a piece on a portable motor I used to carry to a state part that had john boats for rent on their lakes when I didn't have my own boat. I called the tech support guy up, told him what I needed and he said OK, not problem, and you will also need this piece to fix it. I told him that that piece wasn't broken and his reply was that after removing it to replace the part that was broken it would not go back and hold well so he was going to send me both.

The next trolling motor I had was a MotorGuide. It was on my first boat. I had a few problems with it, the plastic cover on top would not hold screws, the threads kept ripping out and it cracked. MotorGuide had no problem replacing it (they did send one that was printed with the wrong thrust but I didn't really care). After it did the same thing on me however I took matters into my own hands and did some drilling and replaced several of the screws with nuts and bolts. Again, cosmetically it didn't look good but the business end of the TM worked quite well right up till the time I traded it on my new boat. (over ten years)

The new boat has a MinnKota and I have noticed one thing I would like to change. The shaft is not centered on the motor so the weight tends to pull the prop end down when I lift it and I have to step on the foot control to stow it. No big deal really, I am already getting use to it. Just something I would change in a perfect world.

This board has many followers of MinnKota and many followers of MotorGuide. I don't think there would be that many devout for either brand if they were really that bad. You could have problems with either and things do go wrong sometimes. It is really poor customer service to refuse to replace even a part that is considered a ware part after only 6 months but I bet asking to speak to a manager or someone even higher up and making a very squeaky wheel would get better service. I hate to say it but it works.

On a side note.

I hear a lot of people say "report them to the BBB". What does that really do? The BBB is a private org and really has no authority over the companies that I know of, members or not. How many people actually contact the BBB prior to dealing with a new company to see if any complaints have been lodged against them. Does the BBB put out or post a "black list" of companies that have had incidents reported against them? Seriously, I have never checked, perhaps I should but really wouldn't know how or who to call. Does anyone know how that works or what happens if you file a report with the BBB?

Thanks


   Board more efective than BBB from Rick R. (208.104.114.211)  5/30/2006 9:34:00 PM
 I really think this board is much more effective than the BBB at getting your message out.


   Motorguide Recall from Suzuki_man (216.221.202.58)  5/30/2006 9:57:00 PM
 Contact your motorguide dealer, there was a recall on those motorguide's for that very reason. They were to replace the cables...Reference Service Bulletin 2005-05. Good Luck


   one would think from beartrap  5/30/2006 10:15:00 PM
 that with all the problems MG as had over the past few years that they would bend over backwards trying to please customers......do a search on this board,read all the MG horror stories and you wonder why anyone would risk buying one....unless someone physically damages a 6 month old trolling motor,they ought to jump all over fixing it and apologize to the customer for his inconvenience....and it is a major inconvenience when your trolling motor tears up....


   MG's Magic Formula from MartyB (68.219.120.201)  5/31/2006 12:50:00 AM
 Truly horrible products coupled with equally impressive customer service should have put MotorGuide in the grave several years ago, but buyers of new boats continue to subject themselves to abuse by allowing a dealer to install MG's rubbish on the front of their boats. Save yourself and JUST SAY NO!


   MG vs MK from Spookchucker (65.217.30.200)  5/31/2006 6:36:00 AM
 I've had 4 motorguides in 30+ years wiht zero problems. I've had 2 Minn Kotas and both were junk. I think that's why some of us continue to buy Motorguides.

On boards like this you always hear about the bad one. You don't hear about the 99% of either brand that never have a problem.


   Ok, if someone can tell me how a company cannot figure out how from Trickster (24.92.136.121)  5/31/2006 8:21:00 AM
 to keep their arrow straight on their TM, and still call that company a good buy, I'll get a MG trolling motor again. I've had 2 MG's and 1 MK. No way in hell will I go back to a MG. One could make a strong argument that if they cannot or will not fix the damn arrow issue there are a lot of other details/components that are poorly engineered that go unfixed.


   This is truly funny from Danco  5/31/2006 8:39:00 AM
 Motorguide stays in business because overall they have a good product and there needs to be an alternative to the huge, ungainly and ugly Minn Kota. LOL I'd rather have a weedwacker on the bow of my boat than that plastic contraction called a MK. But hey that's just me. Lots of guys love them and that's cool. I've had five MG's with no problems. Yes my arrow would get crooked but I'd just push down and turn it the right direction. A freind's MK arrow as has been at a 45 degree angle for a year and it's not easily moved.

This whole MK/MG thing is like the Triton/Ranger thing. Both great products but both have had their issues. Nothing in this world is perfect. Take care of your stuff and it will take care of you.


   take care of your stuff from icallbs (70.142.25.84)  5/31/2006 9:12:00 AM
 Exactly how do you "take care" of a troll motor ?


   Danco, still no answer to the million $ question... from Trickster (24.92.136.121)  5/31/2006 9:47:00 AM
 Why can't motorguide fix their arrow and what other components/areas remain less than par? It's unbelievable for a company to ignore such an obvious issue for so long.


   Danco, nobody has answered the million $ question... from Trickster (24.92.136.121)  5/31/2006 9:51:00 AM
 Why can't motorguide fix their arrow and what other components/areas remain less than par? It's unbelievable for a company to ignore such an obvious issue for so long. I won't buy their product not only because MK makes a better motor, but also because of principal. I won't support a company that does not pay attention to reoccuring issues with their product.


   gotta love the double post...wooo hooo! from Trickster (24.92.136.121)  5/31/2006 9:56:00 AM
 x


   Seems to me.. from Bmcd (199.89.196.160)  5/31/2006 10:15:00 AM
 They both have there problems, I have had to replace a cable on a MG Tour series. Cost me $14. Thats definately better than being with out a boat for weeks. MG fixed my arrow issue on a 2000 model tour edition classic, by sending me a new gear. I also bent a toe flywheel on the foot pedal that caused the cable to fall off the wheel, cost me $2 to fix that.

This year i have had a very windy tournament season, 20-25 mph winds on all my tournaments, and its seems for one reason or another MG and MKs were having problems.


   Trickster it's not tricky from Danco  5/31/2006 10:16:00 AM
 push down on the arrow and turn it to the right direction. Not that hard right? LOL The MK you have to take apart.

Now why can't MK make a petal that does not look like it came out of a cereal box? ;o)


   guys! from PumaJeff  5/31/2006 10:24:00 AM
 just replace the small plastic gear in your MG's. It'll fix the arrow problem! LOL


   Motorguide JUNK from Bd (155.94.62.221)  5/31/2006 1:08:00 PM
 I had the exact same promblem as Lance Spencer, except mine was on a BRAND NEW 109 digital. 5th or 6th day on the water. Certified MG repair shop charged me over $100 (mostly labor and justified) to replace the obviously defective cable. I was told upfront that MG would not pay for it, so I paid and called customer service where I was politely told that indeed it would not be covered, but "could they help me with anthing else today?" Also, when I picked up the TM, the repair shop said they had several do this and there was absolutely no lubrication on the TM and the cable was way to tight. Also, all the paint on my mount has bubbled off. Mercury then sent me a card in the mail to ask me how my customer service experience was when I called them asking them to support their crappy product. There wasn't enough room on the card to tell them what I really think, so I typed up an extra note and will paraphrase it here:

Dear Mercury (motorguide), If you are really concerned with turning your image around with regard to customer service, then focus on putting a quality product out the door. Don't sell a $1000 trolling motor that isn't properly lubricated and is not properly tightened and has the stinkin' paint falling off of it. If a customer has a problem (ANY PROBLEM) with his motor in the first year, then it is your RESPONSIBILITY to fix it 100%. STAND BEHIND YOUR PRODUCT and don't kiss my ass with this "at mercury we're trying harder" BS. Just do it.


   Just based on Bd's experience alone, I will NEVER buy a MG from Wayne (144.226.173.68)  5/31/2006 2:10:00 PM
 Sorry to hear that. That is a bunch of crap for them not to cover the motor especially just after a few days. Is there anything they do cover??????? I'm getting the feeling that if you buy MG, your pretty much on your own


   Arrow from BigAl (199.46.199.232)  5/31/2006 2:12:00 PM
 Do you really use the arrow to tell which way you want to go? Whatever happened to toe down goes to the right and heel down goes left? Really guys.


   Dan, point is you shouldn't have to adjust the damn arrow... from Trickster (70.8.118.37)  5/31/2006 4:51:00 PM
 The arrow on the MK points in the direction the motor is going to pull the boat...and it stays there. There is no need to get to the arrow to adjust it. What value does MG give you to be able to easily adjust the arrow? When exactly would it be of benefit to have the arrow pointing in any other direction than where the mototr is pointed? Are you going to tow the party line that hard as to defend a very STUPID engineering problem that MG does not care to fix? The value of your opinion in my eyes just decreased dramatically with your last post.

LOL, pedal out of a cereal box...well it works pretty damn good, which is not what I can say about the last MG I had...that cost me $100+ dollars to have fixed.

BigAl, yes I use the arrow. Let me paint a picture...you're sitting in 30 mph wind headed for a very large rock/stump/laydown...it's real nice to know which way your boat is going to head when you hit the pedal. Maybe you make a mental note of where you leave the motor, but I certainly don't...guess that's because I have a MK and don't have to. Yes, up turns it one way and down the other, but it sure is nice in a pinch to know where it's pointed.

You can try and make an arguement for poor engineering, but it ain't gonna work on this kid. It only shows how biased you are, and how little value your opinion is on certain topics.


   mg vs mk from Cajunearbass (139.55.26.254)  5/31/2006 6:32:00 PM
 the minnkota is just too damn bulky and the maxxum that i had could not be removed from the boat without some serious trouble . the motorguide i have now can be removed with one hand knob and takes up a lot less room.besides that ,they all have their troubles.


   Motorguide......... from catfish123 (64.78.96.194)  5/31/2006 7:00:00 PM
 I have used MG trolling motors now for over 20 years with no problems. I will stick with them.......Buy what you want.


   Trolling motors from mark (70.100.236.248)  5/31/2006 7:20:00 PM
 They take alot of abuse, its a wonder they last as long as they do. Broken ropes, funky directional arrows, having to bend over and reset the mount,none of that bothers me. What bothers me is the circuit boards going out of them within the first year. And then telling you that they can upgrade it to digital for a cost. well if they came out with something better its because they knew the old one was junk and I shouldn't be paying for it to be fixed. I have a MG TE107 that this happened to and I switched to a Minnkota Maxuum. I agree it is a big plastic bulky ugly trolling motor but it has never failed me.


   Another fan of Motor Guide... from Triton Mike  6/1/2006 6:08:00 AM
 Been using them for 25 years and no major issues. The directional arrow is the only thing that doesn't work on one of mine. If you fish as much as I do you don't need no directional arrow to show you what way the boat is going. Granted I have never used a Minn Kota for the sole reason that Motor Guide hasn't given me a reason to swap. I own 2 boats and have 4 Motor Guide trolling motors (no they are not spares!). 1. on a Triton and 3 on an all electric boat for speed. I'd buy another motor Guide in a New Jersey second and have actually not purchased used boats cause they didn't have a Motor Guide on them.

T Mike


   Trickster from Danco  6/1/2006 8:32:00 AM
 tell that to Hammer521. His is pointing at the lack of fish in his livewell not which way the motor is pointed. LOL


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